Booking & Cancellation Policy

1. Request

You send a journey request through the website. Its status is Pending — it is not yet a booking. We recommend requesting at least 24 hours in advance.

2. Review & quote

Because Zaphira Path has one driver and one vehicle, the founder checks availability and replies with a personalized quote. If the time is unavailable we will tell you.

3. Payment

When you accept the quote, we may send a secure payment link (processed by Stripe) or agree another method with you.

4. Confirmation

Your journey is Confirmed only when you receive written confirmation from Zaphira Path. A payment by itself does not confirm a journey; if we cannot fulfill a paid request, we will contact you to arrange a refund.

5. Changes

Please contact us as early as possible to change time, address or passengers. Changes depend on availability and may change the quote.

6. Cancellations (proposed)

• 24 hours or more before pickup: free cancellation; any payment refunded in full.
• 12 to 24 hours before pickup: a partial fee of [Owner to set, e.g. 50%] of the quoted fare.
• Less than 12 hours before pickup, or a no-show: a fee of up to [Owner to set, e.g. 100%] of the quoted fare.
• If Zaphira Path must cancel (illness, vehicle issue, unsafe weather), you receive a full refund.
• Refunds go back to the original payment method; timing depends on the card issuer [Owner to confirm, typically 5–10 business days].

6A. Service-specific free cancellation & deposit (proposed)

Proposed — pending CMPD/PVH review and final owner approval; not in force.

• Zaphira Stellar (hourly chauffeur service): cancellation at least 48 hours before the scheduled start time is free of charge.
• Zaphira Royal (airport transfer): cancellation at least 24 hours before the scheduled pickup time is free of charge.
• Initial reservation deposit: a deposit of 30% of the agreed quote may be requested to hold a reservation. A deposit is not a fee: it is applied in full toward the total price of the journey. If a cancellation falls within the applicable free-cancellation window, the deposit is refunded in full, subject to final policy review.
• Until these terms are approved and published as final, no deposit is required or collected automatically.

7. Waiting time (proposed)

• Standard pickups include 15 minutes of waiting time from the scheduled pickup.
• Airport arrivals include 45 minutes from the actual landing time; we track the flight number you provide.
• Waiting beyond that may be billed in the hourly increments shown in your written quote [Owner to set].

8. No-shows (proposed)

If we cannot reach you after the included waiting time and reasonable attempts by phone and text, the journey may be treated as a no-show under section 6.

Licensing

Zaphira Path LLC is a North Carolina company. Local passenger-vehicle permits are being applied for; this page does not state or imply that any permit has been granted.

Contact

Questions: zaphira.path@gmail.com · (839) 214-1250